Terms of Use – Upstate Bicycle Works
Effective Date: March 18, 2026
Welcome to Upstate Bicycle Works. By accessing our website, using our services, or engaging with us through any communication channels, you agree to the following Terms of Use.
1. Services
Upstate Bicycle Works provides bicycle retail, repair, and maintenance services. By scheduling a service, submitting a request, or interacting with our business, you agree to provide accurate and complete information.
2. Appointments and Service Requests
Customers may schedule service appointments or submit repair requests online, in-store, or through other communication channels. We strive to provide accurate timelines but do not guarantee completion times.
3. Payments
Payment is due upon completion of services unless otherwise agreed. Prices are subject to change based on service requirements.
4. Communications
By providing your contact information, you agree that Upstate Bicycle Works may contact you regarding your service requests, appointments, and inquiries via phone, email, or SMS, in accordance with applicable laws including the Telephone Consumer Protection Act.
5. SMS Terms and Conditions
By opting in to receive SMS messages, you agree to receive text messages from Upstate Bicycle Works related to your interactions with our business. These messages may include service updates, repair status notifications, appointment reminders, and customer care communications.
Message Frequency
Message frequency may vary depending on your service activity.
Message and Data Rates
Message and data rates may apply.
SMS Opt-In
End users consent to receive SMS messages from Upstate Bicycle Works through the following methods:
1 - In-Store Service Intake:
Customers provide their mobile number during bicycle service intake and explicitly consent to receive SMS notifications via a digital or signed paper acknowledgment. Staff inform customers that they will receive service-related text messages (e.g., repair updates, service notifications, appointment reminders, and pickup alerts). Consent is not a condition of purchase, and customers who decline will not receive any SMS messages.
2 - Online Service Request Form:
Customers enter their phone number on a publicly accessible web form and must check an unchecked-by-default SMS consent checkbox before submission. The checkbox clearly states the message purpose, that message frequency varies, message and data rates may apply, and includes links to Terms (current page) and Privacy Policy (https://upstatebicycleworks.com/data-privacy-policy). Only customers who provide consent are enrolled.
3 - Webchat Submission:
Customers may also submit their phone number through a webchat interface that includes a clear disclosure stating that by submitting, they agree to receive service-related SMS messages from Upstate Bicycle Works. The disclosure includes message frequency, message and data rates, STOP/HELP instructions, and links to Terms and Privacy Policy. For example: “By submitting, you authorize us to text/call the number above, possibly using automated means. Msg/data rates apply, msg frequency varies. Consent is not a condition of purchase. See Terms. Text HELP for help and STOP to unsubscribe.”
Opt-Out
You may opt out at any time by replying STOP to any message.
Help
Reply HELP for assistance or contact us at https://upstatebicycleworks.com.
6. Privacy
Your information is handled in accordance with our Privacy Policy:
https://upstatebicycleworks.com/data-privacy-policy
7. Limitation of Liability
Upstate Bicycle Works is not liable for indirect, incidental, or consequential damages arising from the use of our services or communications.
8. Changes to Terms
We may update these Terms at any time. Continued use of our services constitutes acceptance of the updated Terms.
9. Contact Information
Upstate Bicycle Works
501 Broadway
Troy NY, 12180
518 903 9408
info@upstatebicycleworks.com
By using our services, you acknowledge that you have read and agree to these Terms of Use.