Data Privacy Policy
Effective Date: March 31, 2026
Protecting your private information is our priority. This Statement of Privacy applies to upstatebicycleworks.com, and Upstate Bicycle, LLC (herein "Upstate Bicycle Works") and governs data collection and usage. For the purposes of this Privacy Policy, unless otherwise noted, all references to Upstate Bicycle Works include shop.upstatebicycleworks.com and Upstate Bicycle Works. The Upstate Bicycle Works website is an E-commerce site. By using the Upstate Bicycle Works website, you consent to the data practices described in this statement.
Collection of Your Personal Information
In order to better provide you with products and services offered, Upstate Bicycle Works may collect personally identifiable information, such as your:
First and Last Name
Mailing Address
E-mail Address
Phone Number
Your Product Views
If you purchase Upstate Bicycle Works' products and services, we collect billing and credit card information. This information is used to complete the purchase transaction.
Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through Upstate Bicycle Works' public message boards, this information may be collected and used by others.
We do not collect any personal information about you unless you voluntarily provide it to us. However, you may be required to provide certain personal information to us when you elect to use certain products or services. These may include: (a) registering for an account; (b) entering a sweepstakes or contest sponsored by us or one of our partners; (c) signing up for special offers from selected third parties; (d) sending us an email message; (e) submitting your credit card or other payment information when ordering and purchasing products and services. To wit, we will use your information for, but not limited to, communicating with you in relation to services and/or products you have requested from us. We also may gather additional personal or non-personal information in the future.
Use of Your Personal Information
Upstate Bicycle Works collects and uses your personal information to operate and deliver the services you have requested.
Upstate Bicycle Works may also use your personally identifiable information to inform you of other products or services available from Upstate Bicycle Works and its affiliates.
Text Messaging and SMS Communications
By providing your phone number and opting in through any of our in-store service intake forms, online booking forms, or website service request submissions, you expressly consent to receive transactional text messages from Upstate Bicycle Works at the phone number you provided. At the time of opt-in, you must provide your phone number and actively agree to receive SMS messages.
These text messages are transactional in nature and related to bicycle service. Messages may include:
Repair status updates
Appointment reminders
Service notifications
Pickup alerts
Message Frequency: Message frequency varies based on your service appointments, bookings, and interactions with us.
Message and Data Rates: Message and data rates may apply. Please contact your wireless carrier for details about your messaging plan.
Opt-In: Your consent to receive text messages is not a condition of any purchase. You may purchase our goods and services without consenting to receive text messages.
Opt-Out: You may opt out of receiving text messages at any time by replying STOP to any message you receive from us. After opting out, you will receive a one-time confirmation message, and no further text messages will be sent unless you re-subscribe.
Help: For help or information regarding our text messaging program, reply HELP to any message or contact us at info@upstatebicycleworks.com or 518-238-3198.
Supported Carriers: Our text messaging services are supported by major U.S. wireless carriers including AT&T, Verizon, T-Mobile, and others. Carriers are not liable for delayed or undelivered messages.
No Sharing of Phone Numbers: We do not sell, rent, lease, share, or trade your phone number or mobile information to any third parties for promotional or marketing purposes.
Technology: Text messages may be sent using automated technology through the WorkBridgeOS platform. Upstate Bicycle Works sends messages directly to customers with whom we have an existing service relationship.
For full details on our text messaging program terms, please see our SMS terms of Service as https://upstatebicycleworks.com/sms-terms-of-service.
Sharing Information with Third Parties
Upstate Bicycle Works does not sell, rent, or lease its customer lists to third parties.
Upstate Bicycle Works may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Upstate Bicycle Works, and they are required to maintain the confidentiality of your information.
Upstate Bicycle Works may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Upstate Bicycle Works or the site; (b) protect and defend the rights or property of Upstate Bicycle Works; and/or (c) act under exigent circumstances to protect the personal safety of users of Upstate Bicycle Works, or the public.
Tracking User Behavior
Upstate Bicycle Works may keep track of the websites and pages our users visit within Upstate Bicycle Works, in order to determine what Upstate Bicycle Works services are the most popular. This data is used to deliver customized content and advertising within Upstate Bicycle Works to customers whose behavior indicates that they are interested in a particular subject area.
Automatically Collected Information
Information about your computer hardware and software may be automatically collected by Upstate Bicycle Works. This information can include: your IP address, browser type, domain names, access times, and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Upstate Bicycle Works website.
Links
This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.
Security of Your Personal Information
Upstate Bicycle Works secures your personal information from unauthorized access, use, or disclosure. Upstate Bicycle Works uses the following methods for this purpose:
SSL Protocol
When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Sockets Layer (SSL) protocol.
We strive to take appropriate security measures to protect against unauthorized access to or alteration of your personal information. Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, you acknowledge that: (a) there are security and privacy limitations inherent to the Internet which are beyond our control; and (b) security, integrity, and privacy of any and all information and data exchanged between you and us through this Site cannot be guaranteed.
Right to Deletion
Subject to certain exceptions set out below, on receipt of a verifiable request from you, we will:
Delete your personal information from our records; and
Direct any service providers to delete your personal information from their records.
Please note that we may not be able to comply with requests to delete your personal information if it is necessary to:
Complete the transaction for which the personal information was collected, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, provide a good or service requested by you, or reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform a contract between you and us;
Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for that activity;
Debug to identify and repair errors that impair existing intended functionality;
Exercise free speech, ensure the right of another consumer to exercise his or her right of free speech, or exercise another right provided for by law;
Comply with the California Electronic Communications Privacy Act;
Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when our deletion of the information is likely to render impossible or seriously impair the achievement of such research, provided we have obtained your informed consent;
Enable solely internal uses that are reasonably aligned with your expectations based on your relationship with us;
Comply with an existing legal obligation; or
Otherwise use your personal information, internally, in a lawful manner that is compatible with the context in which you provided the information.
Children Under Thirteen
Upstate Bicycle Works does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website.
E-mail Communications
From time to time, Upstate Bicycle Works may contact you via email for the purpose of providing announcements, promotional offers, alerts, confirmations, surveys, and/or other general communication.
Data Security
We take reasonable measures to protect the personal information we collect from unauthorized access, disclosure, alteration, or destruction.
Your Rights
You have the right to:
Opt out of receiving text messages at any time by replying STOP to any message.
Opt out of receiving emails by following the unsubscribe link in any email.
Request access to the personal information we hold about you.
Request that we update or correct any inaccurate or outdated personal information.
Request that we delete your personal information, subject to certain exceptions required by law.
Changes to This Statement
Upstate Bicycle Works reserves the right to change this Privacy Policy from time to time. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your account, by placing a prominent notice on our website, and/or by updating any privacy information. Your continued use of the website and/or Services available after such modifications will constitute your: (a) acknowledgment of the modified Privacy Policy; and (b) agreement to abide and be bound by that Policy.
Contact Information
Upstate Bicycle Works welcomes your questions or comments regarding this Statement of Privacy. If you believe that Upstate Bicycle Works has not adhered to this Statement, please contact Upstate Bicycle Works at:
Upstate Bicycle Works
501 Broadway, Suite 109 Troy, NY 12180
Email: info@upstatebicycleworks.com Phone: 518-238-3198
Effective as of March 31, 2026